Privacy policy
TERMS OF PURCHASE AND USE
1. Seller information
Full legal entity name: Mina Petrović PR VERVANCE (“VERVANCE”, “we”)
Address: Trg Nikole Pašića 5, 11000 Belgrade, Serbia
Business activity and code: 4791 - Trgovina na malo posredstvom pošte ili preko interneta
Registration number (matični broj): 68693063
Tax ID (PIB): 115855308
E-mail: vervancewear@gmail.com
Website: vervancewear.com
The same details apply to customer support.
2. General provisions
These Terms govern the use of the VERVANCE online store (the “Store”) and purchases made in it. By accessing the site or placing an order, you accept these Terms. The Store is built on the Shopify platform. We reserve the right to change the Terms, and the version published at the time of your order applies. For any questions, write to vervancewear@gmail.com.
3. Products and how to buy
Products are shown with description, measurements, price and availability. We try to show colors and details accurately, but screens may cause slight variation, and posters may differ slightly in print.
How to order:
- Choose a product, size and quantity and add it to the cart.
- In the cart, check products, quantities and prices.
- Before paying, confirm that you have read and accepted these Terms of Purchase.
- Enter your delivery address and choose a shipping method.
- Review the full order summary (products, price, shipping cost and total).
- Choose a payment method and pay on the bank’s secure page.
- After payment, an order and payment confirmation is sent to your e-mail.
- When the parcel ships, you receive a tracking number.
Placing an order is an offer to buy. We may decline or cancel an order (for example due to stock issues, pricing errors or suspected abuse), and if payment was taken we refund you in full. You can cancel an order before shipping by writing to vervancewear@gmail.com.
4. Prices and payment
Prices are in Serbian dinars (RSD). VERVANCE is not in the VAT system, so VAT is not charged in the prices. The price shown on the site is the final price you pay, plus only the shipping cost, which is shown before you confirm the order.
Payment methods: payment cards ([Visa, Mastercard, Maestro, DinaCard]) through Raiffeisen Payment Gateway. Payment is processed on the bank’s secure page, with 3D Secure protection (Visa Secure, Mastercard ID Check).
Currency conversion statement: All payments are made in Serbian dinars (RSD). For informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card is expressed in your local currency through conversion at the rate used by card organizations, which is not known to us at the time of the transaction. Because of this conversion, there may be a slight difference from the original price on our site.
Transaction data protection: When you enter card details, confidential information is transmitted over the public network in protected (encrypted) form. Payment is carried out entirely on the bank’s page, and your card data is never available to our system.
You are responsible for the accuracy of the data you enter. We are not responsible for entry errors that cause problems with payment or delivery. Any abuse or attempted fraud is reported to the competent authorities.
5. Delivery
We currently ship only within Serbia. Delivery times and prices are set out in the Shipping Policy and shown at checkout. Delivery costs 340 RSD and is free for orders over 8,000 RSD.
We process orders within [1–3] business days. Delivery times are estimates. We try to deliver according to the times published on the site, but we are not liable for delays caused by third parties (couriers, postal services, customs) or unforeseen circumstances, although we will help as far as we can.
The recipient is responsible for receiving and signing for the parcel, and may authorize a third party if unable to. You can change the address before shipping, if technically possible. We are not responsible for parcels lost because of incorrect information. For international parcels, the customer bears customs duties, import taxes and fees charged by their country.
If a parcel is lost or damaged, notify us at vervancewear@gmail.com within 7 days of the expected delivery date.
6. Returns, withdrawal and exchanges
Right to return (14 days): You can return any item within 14 days of receiving it, without giving a reason, in accordance with the Law on Consumer Protection.
Conditions:
- Items must be unworn, unwashed and in original condition, with tags attached where applicable.
- Posters must be undamaged and returned in a protective tube or flat packaging.
- Please contact us before sending anything back.
How to return:
- E-mail vervancewear@gmail.com with your order number and the items you are returning. You can attach the Withdrawal Form.
- We will send you return instructions and the return address.
- Ship the items back within 14 days of telling us you want to return them.
Return shipping: The customer pays for return shipping, unless the item arrived damaged or defective, or we sent the wrong item.
Refunds: Once we receive and inspect your return, we refund you within 14 days to your original payment method. If you paid by card, the refund is made exclusively to the same card (VISA, Mastercard, Maestro, DinaCard), with the bank refunding the card holder’s account at our request. Original shipping costs are refunded only if the whole order is returned (standard delivery only).
Damaged, defective or wrong items: Contact us at vervancewear@gmail.com as soon as possible (ideally within 7 days of receiving it) with your order number and clear photos. After review, we will offer a replacement (subject to availability) or a refund. If the mistake is ours or it is a manufacturing fault, related shipping costs are on us. This period does not limit your statutory rights under the complaints section.
Exchanges: Need a different size? E-mail us your order number and the size you want. We carry out the exchange after receiving the returned item, subject to availability.
7. Complaints and conformity
We guarantee that our products match their description on the site. If a product is defective or does not match its description, you can submit a complaint in accordance with the law.
What is not a defect: normal wear and ageing of the material, damage caused by improper use, accidents or alterations to the product, and damage caused by care that does not follow the care instructions provided with the product (for example washing at a higher temperature, bleach, or ironing over the print). Slight color differences due to screens, or print variation in posters, are not defects.
How to submit a complaint: As soon as possible after you notice the defect, e-mail vervancewear@gmail.com with your order number, a description of the problem, clear photos (of the whole item, the defect and the care label) and your contact details. We may ask you to send the product in for inspection.
Response: We will confirm receipt and respond within [8 days]. If a defect is confirmed, we will remedy it within the legal deadline by repair, replacement, price reduction or refund, as the law provides.
These terms do not limit your statutory consumer rights.
8. Privacy and data protection
We collect only the data needed to process orders, deliver them, provide customer support, meet legal obligations and, with your consent, send promotional messages. We do not sell your data and share it only with parties that help us run the business (Shopify, the bank and payment service, couriers, IT and marketing services) or when required by law. More in our Privacy Policy. For questions and requests, write to vervancewear@gmail.com.
9. Intellectual property, liability and disputes
Intellectual property: All designs, artwork, logos, photos and text on the site belong to VERVANCE and may not be copied, reproduced or used commercially without our written permission. Buying a poster or garment does not give you the right to reproduce the artwork.
Use of the site: You agree not to misuse the site or use it for unlawful purposes. We may change or restrict access to the site for maintenance or protection, and change products, prices and descriptions. The site may contain links to third-party sites, for whose content we are not responsible.
Liability: We try to keep information accurate, but cannot guarantee absolute accuracy of all data. To the extent permitted by law, we are not liable for indirect or unforeseen damage arising from use of the site. Nothing in these Terms limits your statutory consumer rights.
Disputes: The law of the Republic of Serbia applies. We will first try to resolve any dispute amicably. If that fails, the competent court in Belgrade has jurisdiction, and consumers may also use out-of-court consumer dispute resolution. If any provision of these Terms is declared invalid, this does not affect the others.